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The delivery of my order is delayed. What should I do?

  • We are sorry to know you haven’t received your parcel yet. Our aim is to meet the delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force major events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we always work hard to keep these temporary changes to a minimum.

  • In this rare situation that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting "MY ORDERS"


If you are unable to do the mentioned, contact us by dropping an email at

Still unsatisfied, mail us at